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Frequently Asked & Answered


Have some questions about how it works? Find the answers below or reach out to us.

  • How long will it take to build my website?

    Depending on the scope of work and size of your site, this can vary. On average a 5-10 page website will take between 2-4 weeks to complete, and a more complex 15 page or e-commerce website will require 4-6 weeks.  If you have a specific deadline to meet, let us know.

  • What do you need from me to get started?

    We start with a quick questionnaire to understand your vision and goals, then request a few essentials, including:

    • Company logo and branding guidelines
    • Images (can include business location, team members, products, and others)
    • Company and service/product descriptions
    • eCommerce policies: return, shipping, warranty (if applicable)

    Don’t have everything ready? No problem—we can help create or source content to expedite the project, and reduce your workload. 

  • I'm too busy! Can you help with my site content?

    Of course! We offer copywriting as an added service for any of our website plans. This is priced by project and word count, depending on the scope required. 


    We can also handle image sourcing and even graphic design to make sure your site matches your brand and vision.

  • Can you integrate calendars, booking systems or external forms?

    Yes! We can set up calendars, booking tools, contact forms, and more to make your site work exactly how you need it.

  • Do you offer payment plans?

    We typically offer two installments for website projects: 50% upon project start, and the remainder after 30 days or upon project completion. For larger projects, we can split payments further if needed.


    We also accept credit cards, in addition to cash/e-transfer. 

  • Will I be able to sell products later if I’m not ready now?

    Absolutely! Websites are always evolving. You can add products or even an entire e-commerce store down the line without starting from scratch.

  • How do I make updates to my website?

    It's easy! With our website management platform, you don't need any technical knowledge; as long as you know how to use a computer or mobile phone, and type, you should be able to handle edits on the fly without issue. After your website is completed, we will have a lesson on the CMS together, and we will provide supporting documents after the launch. 


    If you need help with something a bit more complicated, we also offer Website Support services as-needed or on a monthly basis. 

  • How do I drive traffic to my site?

    We suggest a mix of SEO, email marketing, and social media promotion. Paid ads can also help, depending on your goals. We’ll guide you on what works best for your business.

  • How often should I update my website?

    To keep your website fresh, it's always a good idea to update your homepage banner every month or more. This can be more frequent or less, depending on your industry. If your website has a portfolio, this is something you should try to keep updated as it happens, or every month when you update your homepage banner. 


    For SEO and engagement, we recommend fresh content at least every 3–6 months—blog posts, new images, or updates to services keep your site relevant and search-friendly. Yearly SEO maintenance is also recommended for best performance.

  • How do revisions work?

    Each project includes 1–2 rounds of revisions. First, we tweak the overall design based on your feedback during the homepage design reveal (not counted as a revision). At final review, you can send a complete list of changes—1 or 2 times depending on scope. This keeps things efficient. Revisions after launch are billable.

  • Can I talk to past clients?

    Of course! We’re happy to connect you with past clients so you can hear about their experience firsthand.